Eustis_mpd

MISSION

To provide professional, courteous personnel service in support of readiness and mission execution for our Soldiers, Family Members, Retirees, and Civilians.

VISION

One Team with One Goal - - exceeding expectations together to better serve the Joint Base Langley-Eustis military community.


[tabs] [tab title="ID Cards/DEERS"] ID CARDS/DEERS

Issue and renew Active, Reserves, National Guard, Family Member, Civilians, Contractors and other eligible personnel ID cards. DEERS enrollment and updates.

Room 123 Telephone:  (757) 878-0948 Fax (757) 878-0942 Customer Service Hours: 0800 - 1600

Monday, Wednesday, Friday - Walk-ins & Pin resets ONLY

Tuesday & Thursday – Appointments & Pin resets ONLY*

ID Card Appointment Scheduler: https://rapids-appointments.dmdc.osd.mil

7th Transportation Brigade (Expeditionary) Soldiers should report to the Brigade’s ID card section at Bldg 820 Monroe Avenue Room 141 for CAC card issuance and Pin resets only. All other transactions are taken care of at the installation level. General Information DD Form 1172-2, APPLICATION FOR IDENTIFICATION CARD/DEERS ENROLLMENT CAC Card customers may retrieve their DD 1172-2 at the following site: https://www.dmdc.osd.mil/self_service (RAPIDS Self Service portal). The “help” function will walk you through the creation of the form and allow for a digital signature (must be digitally signed if family member is being serviced without the sponsor present). Valid proof of identity documents required for issuance of an ID Card: Primary:state or federal issued photo ID (military ID, drivers license, passport, etc)

Secondary: state or federal (social security card, voter’s registration card, Medicare card) All documents presented must be original. Lost/stolen CAC card: (applies to ALL CAC holders)

A police report; report from installation security officer; memorandum from the activity’s security manager; individual’s supervisor; the sponsoring Trusted Agent (TASS); counseling statement; or memo from Cdr/1SG is required. Required in addition to two forms of ID (see Primary & Secondary above). College Students over 21 but under 23: Must have a letter from school registrar with student’s full name, expected date of graduation, full-time student enrollment status [/tab] [tab title="Personnel Services"]

PERSONNEL SERVICES

Room 131

  • Lead (757) 878-2953
  • In/Out Processing (757) 878-3124
  • Enlisted Promotions (757) 878-2872
  • Enlisted Records (757) 878-4431
  • Awards (757) 878-2872

In Processing Provide a smooth transition for Soldiers in processing for the Fort Eustis community All officers and enlisted Soldiers (permanent party) upon arrival should report as follows:

During  Duty Hours Building 650 Monroe Avenue, Fort Eustis Virginia  23604 Officers - Room 124 Phone (757) 878-1395 Enlisted - Room 131 Phone (757) 878-4431

AFTER DUTY HOURS Staff Duty Officer for 7th TB (X), Building 825 Monroe Avenue, EOC Phone (757) 878-5112 ext 228

Staff Duty Officer for 128th AVN BDE, Building 2717 McLain Street, Room # 3 Phone (757) 878-6609 ext 3378 or 3367

AOD for McDonald Army Health Center, Building 576 Jefferson Avenue, main entrance information desk Phone: (757) 314-7500 or (757) 872-2786

Staff Duty Officer for DENTAC Building 577 Sternberg Avenue, Room # 2B Phone (757) 871-9421

The ACU duty uniform is worn during in-processing at Fort Eustis.  Do not forget to bring your personnel records, including all PCS orders/amendments (if applicable), DA Form 31, medical, dental, and financial when checking in. Your family is welcome to stay at the General Smalls Inn:  General Smalls Inn, 1700 Madison Ave, Fort Eustis, VA  23604.  Reservations can be made in advance of arrival by calling (757) 878-5807.  If no vacancy, you will be referred to a hotel off Fort Eustis.

Report to the building 650 by 0800 on the first duty following weekend/holiday for in processing.

Documents needed:

1. One copy of orders and (amendments (if applicable)).

2. Request and Authority for Leave (DA FORM 31)

  • Item 14 DEPARTURE: Information must be filled in by your loosing command.
  • Item 15 EXTENSION: Information must be filled in by you gaining command if you sign in after your leave date in item 10(b).
  • Item 16 RETURN: Must be filled in at your unit after 1630 or on a weekend/holiday.
  • Item 17 REMARKS: Permissive TDY cannot go pass item 10(b). Housing referral representatives are available from 0730-1530 Monday thru Friday only (757) 878-2977 or 5579.

Enlisted Promotions (757) 878-2872 Process SGT – SSG actions/orders Process SFC – SGM Board promotions Visit HRC’s enlisted promotion for all updated information (cut off scores, sequence numbers, board schedule, etc):> https://www.hrc.army.mil/TAGD/Enlisted%20Promotions


Enlisted Records (757) 878-4431 Update Army Military Human Resource Record (AMHRR) and Casualty documents Ensure all related documents are WEB uploaded to Personnel Electronic Records Management System (iPERMS) Soldiers can review AMHRR by utilizing the following links: https://myerb.ahrs.army.mil/reports/SoldierLogin.do

https://iperms.hrc.army.mil/rms/login.jsp


Out Processing Provide a smooth transition for Soldiers out processing for the Fort Eustis community

Officers - Room 124 Phone (757) 878-1395 Enlisted - Room 131 Phone (757) 878-4431 Clearance papers are issued daily 1300 – 1600 using the following guidelines: (a) 5 working days - Soldiers residing in the barracks (b) 7 working days – all other Soldiers (on base housing & authorized to reside off post). (c) Intra post reassignments – 3 working days

The following documents are required for the issuance of clearance papers:

  • DA Form 31 (approved)
  • Orders
  • Battalion clearance papers

Awards Process individual awards and badges recommendations

[/tab] [tab title="ENLISTED REASSIGNMENTS/ACTIONS"] ENLISTED REASSIGNMENTS /ACTIONS

Room 130

Reassignments   (757) 878-5470

Review and verify the eligibility of those who receive Assignment Instructions; notify Soldier and S1/chain of command of assignment; schedule reassignment briefing; provide and assist Soldiers with completion of paperwork for family travel, if applicable; publish PCS orders.

Information is at your fingertips as you plan your relocation. Access website http://www.militaryinstallations.dod.mil for all you need to know about your next installation and surrounding communities. This website contains links to individual installation ACSIM (Housing and Relocation) websites and other websites regarding location.


Family travel processing

All family members eligible to accompany Soldiers to his/her overseas location must be medically screened to determine if any exceptional Family member medical and/or educational needs exist. The reassignment work center will provide Soldiers with the appropriate forms. Once completed, the work center forwards the request for family travel to the Soldier’s gaining command for approval.


Sponsorship

Request a sponsor by completing DA Form 5434 at the following link:  http://www.apd.army.mil/pub/eforms/pdf/a5434.pdf.  Form must be completed electronically and digitally signed. Email completed form to your reassignment tech for submission to the gaining command.


Personnel Actions

Verify eligibility for requested action in accordance with applicable regulations and directives. Process requests for (not all inclusive) deletion, deferment, high school stabilizations, SQI, ASI, married army couple program (MACP), foreign language proficiency pay, OCONUS and emergency leaves & compassionate reassignment. Soldiers must initiate requested action through their unit S1.


Passports (757) 878-3883

Room 131

Process applications for official or diplomatic passports and visas required for the official government travel of Service Members, DOD civilians and contractors, and authorized/eligible Family Members. Contact the passport section for further information and an appointment.

Visit http://travel.state.gov [/tab] [tab title="TRAINEE-STUDENT PROCESSING CENTER "] TRAINEE-STUDENT PROCESSING CENTER - (757) 878-5470

Room 130

A comprehensive section responsible for actions pertaining to trainees and students: in and out processing; DD 93 & SGLV updates; reassignment processing; family travel requests; PCS, MOS and aviation badge orders; iPERMS document upload; DD 214 & 220.

Reporting in:

AVIATION 128th BDE SDO bldg 2717 878-6609 ext 3378
15R, Y STU CO A 1ST BN, 222ND AVN REGT 1001 Benedict Place Ft Eustis, VA 23604 757-878-2519
15F, J, N, S STU CO B 1ST BN, 222ND AVN REGT 1004 Pearl Place Ft Eustis, VA 23604 757-878-2625
15T STU CO C 1ST BN, 222ND AVN REGT 2301 Marshall St Ft Eustis, VA 23604 757-878-6262
15B, D, G STU CO D 1ST BN, 222ND AVN REGT 1003 Pearl Place Ft Eustis, VA 23604 757-878-2911
15U STU CO F 1ST BN, 222ND AVN REGT 1002 Benedict Place Ft Eustis, VA 23604 757-878-2757
MOS-T STU CO H 1ST BN, 222ND AVN REGT 699 Anderson Place Ft Eustis, VA 23604 757-878-2523
TRANSPORTATION
88H, K, L, T, U, P CO E 244TH QM BN 805 Lucas Place Ft Eustis, VA 23604 757-878-1535

Students are in processed as a class on the 1st duty day of each week. Students must report with DA Form 31, orders to Fort Eustis, MEPS orders, DD Form 93 & SGLV and personnel folder from previous duty station (if applicable).

[/tab]

[tab title="OFFICER MANAGEMENT"]

OFFICER MANAGEMENT

Room 124

(757) 878-1395/2793

Records and Actions   Customer service center for ORB and DD 93/SGLV updates; promotion actions; REFRADs; Unqualified resignations. Officers should contact the officer management section for an appointment.

Reassignments

Review and verify the eligibility of those who receive Assignment Instructions; notify Soldier and S1/chain of command of assignment; schedule reassignment briefing; provide and assist Soldiers with completion of paperwork for family travel, if applicable; publish PCS orders.

Information is at your fingertips as you plan your relocation. Access website http://www.militaryinstallations.dod.mil for all you need to know about your next installation and surrounding communities. This website contains links to individual installation ACSIM (Housing and Relocation) websites and other websites regarding location.


Family travel processing

All family members eligible to accompany Soldiers to his/her overseas location must be medically screened to determine if any exceptional Family member medical and/or educational needs exist. The reassignment work center will provide Soldiers with the appropriate forms. Once completed, the work center forwards the request for family travel to the Soldier’s gaining command for approval.


Sponsorship

Request a sponsor by completing DA Form 5434 at the following link:  http://www.apd.army.mil/pub/eforms/pdf/a5434.pdf.  .  Form must be completed electronically and digitally signed. Email completed form to your reassignment tech for submission to the gaining command.

[/tab]

[tab title="TRANSITION SERVICES"]

TRANSITION SERVICES

Room 117

Transition/Retirement Department Supervisor 878-3220

TRANSITION SERVICES

Provide quality transition services to Soldiers leaving the military for expiration term of service (ETS) and administrative separations (medicals and chapters).

Official Mailing Address:

Military Personnel Branch ATTN: Transition Center 650 Monroe Avenue Rm 117 Fort Eustis, VA 23604


Contact Information Numbers:

Transition Clerks: 878-6947/ 878-4803 and 878-3199 Fax Number: 878-4406

Office Hours: Monday thru Friday, 0730 - 1630. Closed all Federal Holidays

Medical set-up appts: 0900 thru 0920 Scheduled out-processing appts 1000-1430 Medical extension pick-up and orders pick-up 1430-1500 Chapter intake is from 1500-1600

ETS BRIEFINGS: 1st & 3rd Wednesday each month, 0845-1015, Bldg 650, Rm 118. Mandatory for Soldiers ETSing to attend briefing at least 120 days prior to ETS date. For more information call (757) 878-3199/6947

ACAP BRIEFING: Mandatory for ALL Soldiers leaving the military. For more information, call (757)878-4955.

FINAL OUTPROCESSING: ETS/Medical Sep Soldiers out process the (transition center) TC the last business day prior to taking permissive TDY and/or transition leave, if applicable. Chapters out process the TC on scheduled date of separation. Soldiers MUST be cleared in ISM by Finance, Bldg 650, Rm 101, prior to reporting to the TC for final out processing.


TRANSITION CENTER FREQUENTLY ASKED QUESTIONS

  1. CAN I REPORT TO THE TRANSITION CENTER IN CIVILIAN CLOTHES? NO When you report to the Transition Center, you must be in appropriate uniform, e.g. ACUs. Only Soldiers who have a properly completed profile will be authorized to clear in PT or civilian clothing.
  1. WHAT ARE THE REQUIREMENTS TO PICK-UP MY FINAL DD FORM 214? Before you can pick-up your final DD Form 214, you must have been cleared by Finance, Bldg 650, Rm 101, in ISM.
  1. WHERE DO I GET MY INSTALLATION CLEARANCE PAPERS (ICP)? You receive your ICP, Bldg 650, Rm 131(enlisted) Rm 124 (officers) as follows:

Living Off Post or Government Housing: , seven working days prior to your separation date, permissive TDY or transition leave.

Living in Barracks: five working days prior to your separation date, permissive TDY or transition leave.

  1. WHAT HAPPENS IF I MISS MY FINANCE APPOINTMENT? If you miss your appointment, you must reschedule by calling the Transition Center, 757-878-6947/3199.
  2. WHAT HAPPENS IF I DON’T PROVIDE MY AWARDS AND TRAINING CERTIFICATES AT THE TIME OF MY BRIEFING, AND/OR MY ENLISTED RECORD BRIEF (ERB) IS NOT UPDATED? Your TC Counselor will not include the information on your DD Form 214. You must submit a request with supporting documents to:

Commander, Human Resources Command Army Personnel Records Division 1600 Spearhead Division Avenue, Dept #420 Fort Knox, KY 40122-5402

  1. WHAT HAPPENS TO MY MEDICAL AND DENTAL RECORDS? All Medical and Dental Records are property of the United States Government and must be returned McDonald Army Medical Facility (MTF). If you do not submit a VA Claim, your records are forwarded to VARMC, St. Louis, Missouri. It is recommended that you request your medical and dental records be copied by MTF 60 - 90 days prior to your separation.

[/tab]

[tab title="RETIREMENT SERVICES"]

RETIREMENT SERVICES

Room 116

Office Phone:  757-878-5884                Office Fax:  757-878-4406              DSN:  826-5884

Hours of Operation:

Monday thru Friday 7:30 a.m. - 4:30 p.m.  Closed all Federal Holidays

Usarmy.jble.imcom.mbx.eustis-rso@mail.mil

Provides information and services on benefits and entitlements to active duty Soldiers and families preparing for retirement and also to retirees and families.

Survivor Benefit Plan: Individual Soldier and spouse call (757) 878-3648 for an appointment


PRE-RETIREMENT SERVICES:

  • Coordinates, conducts, and facilitates detailed periodic Pre-Retirement and Survivor Benefit Plan (SBP) group briefings for all retiring Soldiers (highly encourages Family Members to attend).
  • Counsels Soldiers and Family Members concerning retirement rights, benefits, and privileges.
  • Conducts one-on-one SBP counselling for all retiring Soldiers, and their Family Members.
  • Conducts one-on-one (desk-side) Pre-Retirement briefings as needed.
  • Assists retiring Soldiers and Family Members with completion of the DD Form 2656 (Data for Payment of Retired Personnel).
  • Process the DD Form 2656 electronically using TRANSPROC to the Department of Defense Finance and Accounting Services, Cleveland (DFAS-CL).
  • Provides CSDIREDUX retirement pay option counselling, and processing of the CSBIREDUX pay option election form, DD Form 2839 (if assigned as the Installation CSBIREDUX Program Manager)
  • Other services and related information (if assigned those duties) related to pre-retirement services, such as, retirement application processing, retirement orders and DD Form 214 processing, and final out-processing procedures.

POST RETIREMENT SERVICES:

  • Counsels and assists survivors of retired Soldiers, and Soldiers who die on active duty regarding their SBP options and entitlements, and the proper processing of their SBP elections, which includes counselling on Department of Veteran Affairs (VA) Dependency and Indemnity Compensation (DIC) and its relationship to SBP.
  • Publishes mails retiree newsletters at least annually.
  • Publishes periodic articles for installation and local newspapers.
  • Conducts an annual Retiree Appreciation Day (RAD).
  • Provides information and filing assistance for the "Annuities for Certain Military Surviving Spouses" - or ACMSS, also known as "Forgotten Widows".
  • Provides information and assistance to Soldiers, spouses, and former spouses regarding the Uniformed Services Former Spouse's Protection Act (USFSPA).
  • Assists/advises retired Soldiers in understanding and applying for Combat-Related Special Compensation (CRSC).
  • Provides information to retired Soldiers on Concurrent Retirement and Disability Payments (CRDP).
  • Assists retired Soldiers and Family Members in obtaining: copies of lost documents (i.e. DD Form 214, retirement orders, and medical records); re-issuance of military awards; and issuance of military ID cards.
  • REQUEST YOUR DD 214
  • Provides retired Soldiers and their families with information and referrals on a myriad of other benefit entitlements including Veterans Affairs (VA), TRICARE medical dental; Social Security Medicare benefits; and others.

OTHER POST-RETIREMENT SERVICES AVAILABLE:

The following services are provided using the Defense Finance and Accounting Service, Cleveland (DF AS-CL) Defense Retired Annuity Pay System (DRAS):

  • View retired Soldier's pay account
  • View annuitants pay account
  • Change allotments
  • Change beneficiary information
  • Change mailing address
  • Change bank information
  • Change tax filing and withholding status
  • Request copies of the 1099-R form for tax filing purposes
  • Request copies of the retired account statement

[/tab]

[tab title="MOBILIZATION/DEMOBILIZATION CELL"]

MOBILIZATION/DEMOBILIZATION CELL

Room 117

(757) 878-3648/ (757) 878-6948

Mobilize and Demobilize National Guard and Reserve Soldiers; process Permanent and Temporary Disability Retirements (Guard and Reserve); prepare TCS Orders; coordinate and conduct SRPs

[/tab]

[tab title="PERSONNEL AUTOMATION"]

PERSONNEL AUTOMATION

Room 109

The Personnel Automation Branch manages the eMILPO database which provides the US Army with a reliable, timely, and efficient mechanism for performing personnel actions and managing strength accountability.

CONTACT US:

PAS Chief - (757) 878-5815 eMILPO & ISM - (757) 878-3017 IT/Webpage - (757) 878-2095 DSN***826

[/tab]

[tab title="VOTING INFORMATION"]

VOTING INFORMATION

Room 117

(757) 878-6948

Installation Voting Assistance Officer aids in ensuring that Soldiers/Citizens understand their voting rights, the registration process, and voting as an absentee while assigned to Forts Eustis.

[/tab] [/tabs]